At Vape Ya Australia, we aim to provide a reliable online shopping experience and helpful customer service. If something goes wrong with your order, we want to help resolve the issue fairly and efficiently…
Last Updated: 26 October 2026
At Vape Ya Australia, we aim to provide a reliable online shopping experience and helpful customer service. If something goes wrong with your order, we want to help resolve the issue fairly and efficiently.
This policy explains how we handle returns, refunds, faulty products, damaged deliveries, and incorrect orders. It should be read alongside your rights under Australian Consumer Law (ACL).
If your order arrives damaged, faulty, incomplete, or different from the product you ordered, please contact our support team as soon as possible.
To help us assess your request, please provide:
Your order number or proof of purchase.
A description of the issue.
Clear photographs or videos showing the problem, where applicable.
We will review your request and advise you of the next steps. Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or another appropriate remedy.
We do not generally offer refunds or exchanges simply because you have changed your mind, ordered the wrong product, or no longer need an item.
However, this does not affect your rights under Australian Consumer Law or any additional return options we expressly offer.
Certain vaping products and accessories may be subject to hygiene, health, or safety considerations. Where permitted by law, we may restrict voluntary returns of opened or used products that are no longer suitable for resale.
These restrictions do not remove your rights to a remedy for faulty, unsafe, misdescribed, or otherwise non-compliant products under Australian Consumer Law.
Please contact our support team before returning an opened or used product so we can assess your circumstances and explain the available options.
Where a return is approved, we may ask you to:
Provide proof of purchase.
Follow the return instructions supplied by our support team.
Package the item securely to prevent further damage.
Include relevant accessories and components, where reasonably appropriate.
Please contact us before sending an item back so we can provide the correct return instructions. Original packaging is not an absolute requirement for exercising your rights under Australian Consumer Law.
Once we have assessed your request and determined that a refund is appropriate, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method where practicable. The time it takes for funds to appear in your account may depend on your bank, card issuer, or payment provider.
Where a refund is required under Australian Consumer Law, we will process it in accordance with the applicable legal requirements.
For change-of-mind returns, where offered, the customer may be responsible for return shipping costs.
For products that are faulty or otherwise qualify for a remedy under Australian Consumer Law, we will cover or reimburse reasonable return costs where required by law.
Please retain any relevant postage receipts and tracking information.
If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.
If your order has already been shipped, we will explain any available options based on the circumstances and applicable consumer law.
If your order has not arrived within the expected delivery timeframe, or your tracking information indicates a delivery problem, please contact our support team.
We will review the available information and, where appropriate, work with the delivery provider to investigate the issue and determine a suitable resolution.
To request a return, replacement, or refund, please email our customer support team with:
Your name and order number.
The product concerned.
A brief explanation of the issue.
Supporting photographs or documentation, where relevant.
Our team will review your request and provide further instructions.
Website: https://vapeya-au.com/
Email: support@vapeya-au.com
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances and the nature of the issue, you may be entitled to a repair, replacement, refund, or other remedy.
Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee or other right that cannot lawfully be excluded under Australian law.
For further information, visit the Australian Competition and Consumer Commission (ACCC):
https://www.accc.gov.au/consumers
Vape Ya Australia may update this Refund & Returns Policy from time to time to reflect changes in our business practices or applicable laws.
Any updates will be published on this page with a revised date. We encourage customers to review this policy before making a purchase.
If you have questions about our Refund & Returns Policy or need assistance with an order, please contact us.
Business Name: Vape Ya Australia
Website: https://vapeya-au.com/
Email: support@vapeya-au.com
We value your trust and are committed to handling customer concerns fairly, transparently, and in accordance with applicable Australian law.
