Privacy Policy – Vape Ya Australia

Last Updated: 22 October 2026

1. Introduction

Welcome to Vape Ya Australia. We respect your privacy and are committed to protecting your personal information when you visit our website, browse our products, place an order, or contact our customer support team.

This Privacy Policy explains how Vape Ya Australia collects, uses, stores, and protects your personal information. By using our website, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Your name, email address, telephone number, billing address, and shipping address.

• Order Information: Details about the products you purchase, order history, and transaction records.

• Payment Information: Payment and billing details required to process transactions. Payment information may be handled by secure third-party payment providers.

• Account Information: Login details and other information associated with your customer account.

• Technical Information: Your IP address, browser type, device information, and website usage data.

• Communication Information: Messages, enquiries, feedback, and other information you provide when contacting our support team.

We collect only information that is reasonably necessary for operating our business and providing our services.

3. How We Use Your Information

Vape Ya Australia may use your personal information to:

• Process and manage orders and payments.

• Arrange shipping and delivery of purchased products.

• Respond to customer enquiries and support requests.

• Maintain customer accounts and order records.

• Improve our website, products, and shopping experience.

• Detect and prevent fraud, unauthorised activity, and security risks.

• Send order confirmations, delivery updates, and important service notifications.

• Send promotional communications where permitted by law and, where required, with your consent.

• Comply with applicable legal, regulatory, and record-keeping obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, understand visitor behaviour, and support website analytics.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing Your Information

Vape Ya Australia does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment processors that handle transactions.

• Shipping and delivery providers that fulfil orders.

• Website hosting, maintenance, and security providers.

• Analytics and marketing service providers, where permitted.

• Professional advisers, regulators, or law enforcement authorities when legally required.

These parties may access only the information reasonably necessary to perform their services or fulfil their legal obligations.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we work to maintain appropriate security safeguards, no method of transmitting or storing information online can be guaranteed to be completely secure.

We encourage customers to use strong passwords and protect their account credentials.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable laws.

When information is no longer required, we will take reasonable steps to securely delete it or de-identify it, where appropriate and legally permitted.

8. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent to certain forms of data processing.

• Opt out of marketing communications.

• Raise a concern or complaint about how your information is handled.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages. This will not prevent us from sending essential transactional or service-related communications.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms. These websites operate under their own privacy policies and practices.

Vape Ya Australia is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy and Age Restrictions

Vape Ya Australia does not knowingly collect personal information from children in violation of applicable privacy laws.

Our products may be subject to age restrictions. Customers must meet the legal age requirements applicable to their location before purchasing age-restricted products.

If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to address the matter in accordance with applicable law.

11. International Data Transfers

Some of our service providers may store or process personal information outside Australia. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and handling of that information comply with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updates will be published on this page with a revised date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Vape Ya Australia

Website: https://vapeya-au.com/

Email: support@vapeya-au.com

We will make reasonable efforts to respond to privacy enquiries and address concerns in accordance with applicable laws.

14. Applicable Privacy Laws

Vape Ya Australia aims to handle personal information in accordance with applicable privacy and data protection laws, including relevant Australian privacy legislation where applicable.

Nothing in this policy is intended to exclude, restrict, or override any privacy rights or obligations that cannot lawfully be excluded or restricted.

By continuing to use our website, you acknowledge this Privacy Policy and the practices described in it, subject to any consent requirements and rights provided by applicable law.